Shipping policy

1. Order Processing Time

All orders are processed within up to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.

2. UK Delivery Times

We currently ship within the United Kingdom only.

Estimated delivery times:

Standard Delivery: 2–5 business days

Delivery times are estimates and may vary due to courier delays, weather, or peak periods such as Christmas.

3. Shipping Rates

A single delivery fee of £6.99 applies to every order, no matter how many items you purchase.
The total shipping cost will be clearly displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number (where available).

5. Delivery Issues

If your order is delayed, lost, or damaged in transit, please contact us with your order number using any of the following methods:

Email: orders@ruddingswood.co.uk

Phone: 07918 627458

Text Message: 07918 627458

We will investigate and assist you as quickly as possible.

6. Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders delivered to incorrectly provided addresses. If a parcel is returned to us due to an incorrect address, you may be required to pay for redelivery.

7. Missed Deliveries

If a delivery attempt is made and no one is available to receive the parcel, the courier may leave a calling card, attempt redelivery, or return the parcel to a local depot or collection point.

8. Delays Outside Our Control

We are not responsible for delays caused by: