Shipping policy
1. Order Processing Time
All orders are processed within up to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.
2. UK Delivery Times
We currently ship within the United Kingdom only.
Estimated delivery times:
- Standard Delivery: 2–5 business days
Delivery times are estimates and may vary due to courier delays, weather, or peak periods such as Christmas.
3. Shipping Rates
- A single delivery fee of £6.99 applies to every order, no matter how many items you purchase.
- The total shipping cost will be clearly displayed at checkout before you complete your purchase.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking number (where available).
5. Delivery Issues
If your order is delayed, lost, or damaged in transit, please contact us with your order number using any of the following methods:
Email: orders@ruddingswood.co.uk
Phone: 07918 627458
Text Message: 07918 627458
We will investigate and assist you as quickly as possible.
6. Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrectly provided addresses. If a parcel is returned to us due to an incorrect address, you may be required to pay for redelivery.
7. Missed Deliveries
If a delivery attempt is made and no one is available to receive the parcel, the courier may leave a calling card, attempt redelivery, or return the parcel to a local depot or collection point.
8. Delays Outside Our Control
We are not responsible for delays caused by:
- Couriers
-
Severe weather
-
Strikes
-
Customs or security checks
-
Peak delivery periods
9. Contact Us
Business Name: Ruddings Wood
Website: www.ruddingswood.co.uk
Email: orders@ruddingswood.co.uk
Phone: 07918 627458
Text: 07918 627458